Terms of service

VELORA Terms of Service

Effective date: May 9, 2026

These Terms of Service govern your use of the VELORA website at veloraadapter.com and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. Company Information

This website is operated by VELORA.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you are accessing the website with the knowledge and supervision of a parent or legal guardian.

3. Product Information

We aim to describe our products as accurately as possible. However, product colors, packaging, images, and small details may vary slightly from what appears on your screen or in marketing materials.

VELORA sells a travel plug adapter with USB charging functionality. Unless clearly stated otherwise on the product page, packaging, or included instructions, this product is a plug adapter only and is not a voltage converter or transformer. You are responsible for checking whether your devices are compatible with the destination country's voltage and with the product specifications before use.

Improper use of the product, including use outside the stated specifications, may result in damage to the product, connected devices, or personal injury. Always follow the included instructions and safety warnings.

4. Orders

All orders are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, unauthorized transactions, or stock issues.

If we cancel an order after payment has been received, we will issue an appropriate refund.

5. Prices and Payment

All prices on this website are listed in EUR (€) unless stated otherwise. Prices, shipping rates, promotions, and product availability may change at any time without notice.

You agree to provide accurate, current, and complete billing, payment, and contact information for all purchases made through this website.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days. Estimated delivery times are generally 1–14 business days worldwide. These are estimates only and are not guaranteed.

Please review our Shipping Policy for full details.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

8. Intellectual Property

All content on this website, including text, product descriptions, branding, logos, graphics, images, videos, layouts, and design elements, is owned by or licensed to VELORA and may not be copied, reproduced, republished, uploaded, transmitted, or distributed without our prior written permission.

9. Prohibited Use

You may not use this website:

  • for any unlawful purpose or in violation of any applicable law or regulation
  • to infringe the rights of VELORA or any third party
  • to submit false, misleading, or fraudulent information
  • to transmit malicious code or interfere with the security or functionality of the website

10. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, this website and all products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, VELORA will not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or our products.

Our total liability for any claim relating to a product or order will not exceed the amount paid for that product or order.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot be excluded or limited under applicable law, including EU consumer protection legislation.

11. Third-Party Services

This website uses third-party services including payment providers, analytics tools, and apps. We are not responsible for the content, policies, or practices of any third party.

12. Changes to These Terms

We may update these Terms at any time by posting the revised version on this website. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles. Any disputes will be subject to the competent courts of the Netherlands, unless mandatory consumer protection law in your country provides otherwise.

14. Contact

For questions about these Terms, contact us at: wearevelorasupport@gmail.com